Exchange & Claim policies

Size Exchange
Customers in Thailand may request a size exchange within 7 days from the date the order is successfully delivered, subject to an exchange fee of THB 80.

The item must be unworn, unused outdoors, and in its original, resalable condition, including all original packaging and accessories.

Final Sale items with discounts of 50% or more are not eligible for returns or exchanges under any circumstances.

Once an order has been placed, it cannot be canceled or refunded.
The brand reserves the right to refuse any return, exchange, or refund that does not meet the conditions stated above.

[IMPORTANT — PLEASE READ CAREFULLY]
To receive our after-sales services, customers must provide both of the following as proof of purchase. If any required document is missing, the brand reserves the right to refuse the service or product claim.

1. Unboxing video of the product
2. Order number or proof of payment

For online purchases, an unboxing video is required for any product claim.

Wrong or Defective Items

If you receive the wrong item or a defective/damaged product, you may request a free replacement within 7 days from the date the order is successfully delivered.

Replacement Studs

If the stud cap falls off or is lost while the internal screw remains intact, replacement parts are available for purchase at USD 5 per pair, including shipping.

Replacement studs can be purchased whenever needed.

If the internal screw comes loose from the sole and cannot be repaired, customers may purchase a replacement pair at 50% off the original price, provided that the original purchase was made within 30 days from the date the order was successfully delivered.

For example, if the original purchase price was USD 56, the customer only needs to pay USD 28 for the replacement pair.

Contact Us

For after-sales service and assistance, please contact us through:
LINE: @plushstudios
Instagram: @plush_studios
Facebook: @plushstudioss